Frequently Asked Questions
Got A Question?
How long does a single bar last?
Our bars can last anywhere from 2-4 months depending on usage.
For average use (3 times per week), we expect our bars to last approximately 3 months, although they can last even longer if your hair isn’t very thick!
What size are the bars?
Our shampoo bars are 65g and our conditioner bars are 55g. Each bar is no more than 6.2cm wide, meaning it can fit easily on any shelf or inside a small toiletry bag.
Although they may seem small, each bar has months worth of use in each one, making it great for travel, or just to save space in your bathroom or shower.
How long does shipping take?
Since our bars are each handmade, your order will be shipped within 2-3 business days of your order being placed.
If you selected standard shipping, you can expect your order in 8-15 business days.
If you select express shipping, you can expect it to arrive within 1-2 days of your order being shipped!
Are your bars vegan and cruelty free?
Yes! All our bars use zero animal based ingredients, making them 100% vegan!
We never test any products on animals either, ensuring a 100% cruelty free product range which we're very proud of!
What is the refund guarantee?
If you don’t like our bars or they don’t work as described, we’ll happily refund you the full amount of your order.
We love our bars so much that we know you’ll love them too, but on the off chance you don’t just send us an email within 30 days of your purchase, and we’ll give you your money back.
This includes even if there is nothing wrong with the bars, since we want to make sure all our customers are happy.
P.S if you don’t like your smell, we’ll happily replace it with another one for free!
How do I use the shampoo/ conditioner bar?
Ensure you wet the bar underneath running water until it’s wet and starting to feel soft in your hands, you should also start to smell the fresh, natural scent coming off the bar.
Massage against your head while it’s wet, going over your roots first, and then to the tips of your hair.
Continue passing the bar through water to keep it wet throughout use.
This will ensure the natural oils seamlessly absorb into your hair and scalp, giving you the most benefits from the natural ingredients.
Finally, once done, rinse your hair and your bar out, and place the bar in a spot where it can drain. This will increase the number of uses you get out of the bar and keep it fresh.
Are your bars & packaging eco-friendly?
Yes, we use exclusively recycled materials such as recycled paper and recycled cardboard boxes to ship all of our orders to ensure we cause no additional waste.
Our bars are made from natural ingredients and contain zero plastic packaging, meaning once your bar is used, you leave no waste in your bathroom (or anywhere else!), keeping your bathroom clean and sustainable.
Since shampoo bars don’t use water (unlike liquid shampoo) you also reduce your water consumption during your shower time!
We avoid using plastics and other single use materials in our processes as much as possible in order to ensure we help protect our planet.
We ship all our orders with AusPost, who are carbon neutral too.
How do I store my bars for the best result?
It’s best to allow your bars to drain out until dry after using them.
This ensures your bars last extra-long (up to 4 months) and have a smooth texture every time you use them!
Do the bars foam up like a liquid shampoo?
Yes! Your shampoo bar will foam up just like a liquid shampoo, meaning you don’t need to use your shampoo bar for longer than 3-6 seconds to get a full lather over all your hair.
The conditioner bars do not foam up when used, however, just like a liquid conditioner you will feel your hair being softened and moisturised (more than usual 😉) as you use the bar.
Once all your hair feels soft and conditioner, you can rinse it out like normal!
Are your bars 100% natural?
While our bars are made of mostly natural ingredients, in order to ensure proper cleaning, our bars contain sodium coco sulfate, which is made from coconut oil.
This ingredient ensures our shampoo bars properly clean your hair.
The rest of our ingredients like natural fruit oils, shea butter and vitamin C are completely natural and have many benefits for your hair.